Refund policy

Red Clay Mercantile Returns & Refunds

We hope you love everything you bring home from Red Clay Mercantile. If something isn't quite right, we're happy to accept eligible returns according to the guidelines below.

Returns

Eligible items may be returned within 14 days of delivery.

To be eligible for a return, merchandise must be:

Unworn, unused, and unwashed
In its original condition
Free from stains, odors, pet hair, makeup, deodorant, or other signs of wear
Returned with all original tags attached
In its original packaging when applicable

We reserve the right to decline a return that does not meet these conditions.

Starting a Return

All returns must be authorized before they are mailed.

To request a return, please contact us at hello@redclaymercantile.com within 14 days of delivery and include your order number and the item(s) you would like to return.

Once your return is approved, we will provide instructions on how and where to send your package. Please do not send a return without contacting us first. Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping method when returning merchandise. Red Clay Mercantile is not responsible for return packages that are lost or damaged in transit.

Original shipping charges are nonrefundable.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund to your account.

Shipping charges are not refundable unless the return is the result of an error by Red Clay Mercantile.

Exchanges

Because many of our items are available in limited quantities, we do not offer direct exchanges.

If you need a different size, color, or style, please return the original item according to our return policy and place a new order for the item you would like. This helps ensure that available inventory is not held while a return is in transit.

Final Sale & Nonreturnable Items

The following items are considered final sale and cannot be returned or exchanged:

Clearance or merchandise specifically marked Final Sale
Gift cards
Earrings, for hygiene reasons
Personalized or custom items, if offered
Items that have been worn, washed, altered, or damaged after purchase

Additional merchandise may occasionally be designated Final Sale on the individual product page.

Damaged, Defective, or Incorrect Items

We carefully inspect and package each order before it leaves Red Clay Mercantile.If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery at hello@redclaymercantile.com.

Please include your order number, a description of the issue, and photographs of the item and packaging when applicable. We will review the issue and work with you to make it right.

Please do not return a damaged, defective, or incorrect item before contacting us for instructions.