Shipping policy

Order Processing

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

During holidays, promotions, or new product launches, processing times may be slightly longer.

Please note that processing time is separate from carrier transit time.

Shipping Rates

Red Clay Mercantile currently ships within the United States.

Standard shipping is a flat rate of $8.00 per order.

Orders of $70 or more qualify for free standard shipping.

Available shipping services may vary depending on the size, weight, and destination of your order.

Local Pickup

We are happy to offer free local pickup in Ellijay, Georgia by arrangement.

If you have been provided our local pickup discount code, enter it at checkout to remove the shipping charge. Your order will be held for pickup rather than shipped.

We will contact you when your order is ready and provide pickup instructions. Please do not arrive for pickup until you have received confirmation that your order is ready.

Tracking Information

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Please allow time for tracking information to update after your package has been accepted by the carrier.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery times are outside of Red Clay Mercantile's direct control.

If your package appears lost or significantly delayed, please contact us at hello@redclaymercantile.com, and we'll be happy to assist you in working with the carrier to locate your shipment.

Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

Red Clay Mercantile is not responsible for delays or packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make every effort to correct the address before shipment, but changes cannot be guaranteed once an order has entered processing or has shipped.